From Order to Your Door

We want to make your shopping experience simple and transparent. Here's what happens after you place your order:

Step 1 – Order Confirmation
Once your order is successfully placed, you will receive an order confirmation email with your purchase details.

Step 2 – Order Processing
Our team carefully reviews and prepares your order for shipment. This usually takes 1–3 business days.

Step 3 – Dispatch
After your order is processed, it is handed over to one of our trusted shipping partners. You will receive a shipping confirmation email along with a tracking number.

Step 4 – In Transit
Your order is on its way! You can track its progress at any time using the tracking link provided in your shipping confirmation email.

Step 5 – Delivery
Your package will be delivered to the shipping address you provided during checkout. Delivery times vary depending on your location and the selected shipping method.

Step 6 – Enjoy Your Order
Once your package arrives, it's time to enjoy your new pet products! If you experience any issues with your order, our customer support team is always here to help.

Shipping Policy

At Prinja Pet, we know how exciting it is to receive something special for your furry friend. That's why we're committed to processing and delivering every order as quickly, safely, and efficiently as possible. Please read the information below to understand how our shipping process works.

Where We Deliver

Prinja Pet proudly ships to customers across Australia, the United States, Canada, the United Kingdom, New Zealand, Europe, and many other international destinations.

If your country is available during checkout, we can deliver directly to your address. However, shipping availability may change from time to time due to carrier restrictions, customs regulations, or other logistical limitations.

Your Order Journey

Order Confirmation

After your order has been placed successfully, you'll receive an order confirmation email with your purchase details. Please review the information carefully and contact us immediately if any changes are required before your order is dispatched.

Order Processing

Our fulfilment team carefully reviews, packs, and prepares your order for shipment. Most orders are processed within 1–3 business days, excluding weekends and public holidays.

Order Dispatch

Once your order has been processed, it will be dispatched from our fulfilment facility and begin its journey to your delivery address.

Estimated Delivery Times

The estimated delivery times below begin once your order has been dispatched.

Destination	Estimated Delivery
Australia	5–10 Business Days
United States	5–10 Business Days
Canada	6–12 Business Days
United Kingdom	5–10 Business Days
New Zealand	5–10 Business Days
Europe	7–14 Business Days
Other International Destinations	7–15 Business Days

Please note that these delivery times are estimates only and are not guaranteed. Delivery may take longer due to customs clearance, courier delays, weather conditions, peak shopping periods, or other unforeseen circumstances.

Shipping Charges

Shipping fees are automatically calculated during checkout based on your delivery address, package size, order weight, and available shipping services.

From time to time, Prinja Pet may offer free shipping or promotional shipping discounts on eligible orders. Any available shipping promotions will be applied automatically during checkout where applicable.

How We Deliver Your Order

To provide a safe, reliable, and efficient delivery experience, Prinja Pet partners with trusted local and international shipping providers. Once your order has been dispatched, we automatically select the most suitable shipping carrier and delivery method based on your delivery destination, package size, product availability, warehouse location, and the fastest available shipping option.

As soon as your order leaves our fulfilment facility, you'll receive a shipping confirmation email containing your tracking number and tracking link. Please allow up to 24–48 hours for tracking information to become active after dispatch.

Please note that customers are unable to request or select a preferred shipping carrier or delivery method during checkout. Our fulfilment team automatically assigns the most appropriate courier based on the shipping requirements of each order.

If you do not receive your tracking email, please check your spam or junk folder before contacting our customer support team.

Customs & Import Fees

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other government charges depending on your country's import regulations.

These charges are determined by your local customs authority and are the sole responsibility of the customer. Prinja Pet does not collect or control these fees and cannot estimate them in advance.

Unexpected Shipping Delays

Although we always aim to deliver your order within the estimated delivery timeframe, occasional delays may occur due to circumstances beyond our control, including:

• Customs inspections
• Extreme weather conditions
• Public holidays
• High shipping demand during peak seasons
• Courier network disruptions
• Natural disasters
• Government restrictions
• Other unforeseen logistical events

We appreciate your patience and understanding should any unexpected delays occur.

Address Accuracy

Please ensure that your shipping address is complete and accurate before placing your order.

If an incorrect, incomplete, or undeliverable address is provided, your order may be delayed, returned to our fulfilment partner, or incur additional shipping charges. Once an order has been dispatched, we may not be able to modify the shipping address.

If a package is returned because of an incorrect address provided by the customer, additional shipping fees may apply before the order can be resent.

Lost, Missing or Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photographs of the product and its packaging.

If your tracking status shows Delivered but you cannot locate your package, we recommend that you:

• Check around your property.
• Ask family members, neighbours, or building management.
• Contact your local delivery carrier for further information.

If your package still cannot be located, please contact our customer support team with your order number. We'll work with the shipping carrier to investigate the shipment and assist you wherever possible.

Need Assistance?

Your satisfaction is important to us.

If you have any questions regarding your order, shipping, delivery, tracking information, or any shipping-related concerns, our customer support team is always happy to help.

Simply contact us through our Contact Us page or email our support team, and we'll respond as quickly as possible to assist you.